A DIAGNOSTIC CENTER MANAGEMENT SYSTEM FOR HEALTHCARE DIAGNOSTIC CENTER: DESIGN, IMPLEMENTATION, AND ISO/IEC 25010 QUALITY EVALUATION

Abstract

A diagnostic management system in healthcare is a digital platform designed to streamline and integrate clinical and administrative operations within a medical facility. This study focuses on the development of such a system to address the challenges of manual processes, including lost patient information, difficulty tracking laboratory results, and inefficient appointment handling. The proposed system aims to digitize patient registration, appointment booking, test result management, and record-keeping. Employing a developmental research methodology, the system was created using the Rapid Application Development (RAD) model to ensure efficient and iterative progress. Key features include a centralized dashboard for managing appointments, user accounts, and test records, as well as functionalities for generating receipts, uploading results, and facilitating communication between patients and staff. The system was evaluated by IT experts and end-users using standardized quality and usability questionnaires. The findings indicate that the system is a reliable and efficient tool, rated very satisfactory in terms of functionality, security, and ease of use. It successfully minimizes manual workload, enhances data accuracy, and provides a convenient platform for patients to access services. This research concludes that a digital management system significantly improves operational efficiency and service delivery in a diagnostic center.